Career reference
Customer Service Career Statistics
Current U.S. figures on pay, employment, openings, training, and the industries that hire customer service representatives.
Last updated October 2, 2026. Sources are linked beside every figure.
The snapshot
A clear view of the field.
Customer service is a broad, people-facing occupation. The numbers below describe the national occupation, not a specific employer, role, or city. They are a practical starting point for candidates, career writers, and workforce researchers.
$44,770
Median annual pay
Customer service representatives earned a median annual wage of $44,770 in May 2025, or $21.53 per hour.
Source: U.S. Bureau of Labor Statistics, May 20252.7M
Jobs in the United States
About 2,666,000 customer service representative jobs were recorded in 2025.
Source: U.S. Bureau of Labor Statistics, 2025 employment289,500
Average annual openings
The Bureau of Labor Statistics projects about 289,500 openings each year from 2025 to 2035, largely as workers move into other careers or leave the workforce.
Source: U.S. Bureau of Labor Statistics, 2025–2035 projection−5%
Projected employment change
Employment is projected to decrease by 5% from 2025 to 2035, a change of about 141,800 jobs. Annual replacement needs still create openings across the decade.
Source: U.S. Bureau of Labor Statistics, 2025–2035 projectionEntry and work
What the work asks of you.
Customer service representatives typically need a high school diploma or equivalent and short-term on-the-job training. The work centers on answering questions, resolving concerns, processing orders, and providing information clearly.
In O*NET’s occupational profile, active listening has an importance score of 75 out of 100, and speaking scores 72. Those figures help explain why strong listening, clear communication, and follow-through matter in this kind of work.
Bureau of Labor Statistics, 2025 entry and training data
O*NET, Customer Service Representatives skills profile
Where roles appear
Customer service reaches across industries.
- 15%Retail trade
- 12%Insurance carriers and related activities
- 8%Business support services
- 7%Professional, scientific, and technical services
- 6%Wholesale trade
These are the largest employer groups for customer service representatives in 2025, according to the Bureau of Labor Statistics. View the source
Sources and methodology
Built to be checked and cited.
This page uses national occupational data from the U.S. Bureau of Labor Statistics and occupational skills data from O*NET. Pay is the May 2025 median. Employment, industry shares, and projections use the 2025 and 2025–2035 figures published by the Bureau of Labor Statistics. O*NET skill ratings on this page are from its 2026 occupation profile.
- U.S. Bureau of Labor Statistics, Customer Service Representatives
- O*NET OnLine, Customer Service Representatives
Cite this page
Spartan Vanguard Group. “Customer Service Career Statistics.” Updated October 2, 2026. https://spartanvanguardgroup.com/customer-service-career-statistics.
Put the skills to work
Ready to build your next skill?
Explore customer service and lead generation opportunities with Spartan Vanguard Group in San Antonio.
Explore opportunities ↗